A monitor... this guy should be fired. bad service!!!.. Hope I other delivery drivers doesn't do this, this never happen to me but makes you wonder..........
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follow up...
The FedEx delivery guy who lobbed a computer monitor over a customer’s fence has been disciplined, the company said Wednesday.
The delivery guy “did not display behaviour we consider to be reflective of customer service,” FedEx spokeswoman Shea Leordeanu told the Star.
Whether the reprisal was a stern talking to or outright dismissal she wouldn’t say, nor would she describe the employee’s reaction when FedEx confronted him.
A 21-second video called “Fed Ex guy throwing my computer monitor” that was shot by the customer two days ago has hit 2.2 million views around the world on YouTube.
“The sad part is that I was home at the time with the front door wide open. All he would have had to do is ring the bell …” the customer, who posts on his YouTube channel goobie55, wrote.
His other videos are of air shows and military plane displays in California and Nevada.
The FedEx video shows a burly young man in shorts lifting a computer monitor from his truck, then walking up to a long, high black metal gate along a green and windy street without sidewalks. Then he dumps the package over the other side before walking nonchalantly away.
“We have identified a real situation,” said Leordeanu in answer to questions about whether it was staged.
FedEx, using its own tracking system, traced the customer and the rogue delivery guy quickly yesterday, she said.
“The situation has been resolved to the customer’s satisfaction. The customer has what they need and is happy,” she said.
Leordeanu did say the employee didn’t appear to have delivered anybody else’s package that way on Monday.
The video has sparked thousands of stories and dozens of reaction videos from customers who have had similar issues with package home delivery services.
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